FAQs
Orders
We are not able to edit items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to or removed from an order. We are also unable to combine orders together after they have been placed to qualify for free shipping.
Please double check that your cart is complete and accurate before making your purchase, as all sales are final.
Because orders are processed and shipped so quickly from our warehouse, we cannot cancel orders.
Please double check that your cart is complete and accurate before making your purchase, as all sales are final.
At this time, we are unable to include any notes in orders.
Because so many of our customers send items as gifts, we do not include a packing slip in our orders. We encourage you to take a screenshot of any order information that you may need after checkout before exiting out of the window.
If you are needing an invoice that lists pricing and payment, please reach out to [email protected]
Yes, we do offer bulk discounts when purchasing 25+ of a single item. However, bulk rate discounts will not apply on top of or in addition to the pricing of items that are already on sale or promotion.
For pricing information, please email us at [email protected] and include details on the product(s) and quantity you'd like to purchase.
Yes! They are e-gift cards that are sent via email. The email provided on the order is the email that will receive the gift card. You can then print or forward the gift card to the recipient.
Gift Card amount will start at $10 minimum. You can find them here!
Damaged or broken product must be unused and reported within 2 weeks of delivery to be replaced, free of charge. We encourage you to open your packages when you receive them to ensure the quality of each product.
Please email us at [email protected] and be sure to include:
- Your Name
- Order Number
- Photos of the damaged product, as well as the shipping container.
INTERNATIONAL ORDERS: If an item is damaged, your purchase will be refunded - not replaced.
Please email us at [email protected] and be sure to include:
- Your Name
- Order Number
- Photos of the damaged product, as well as the shipping container.
Shipping
We are not able to edit shipping addresses on orders that have already been submitted.
Please double check that all shipping and billing information is accurate before making your purchase, as all sales are final.
If an item is Returned-to-Sender due to an incorrect or undeliverable address, you as the customer will be responsible for the cost of reshipping the item.
If you received an email that your order was Returned-to-Sender and wish to cancel the order at that time, the total minus the original shipping costs, will be refunded.
If you wish to re-ship a returned order, you will be responsible for any reshipment costs.
Please double check that all shipping and billing information is accurate before making your purchase.
YES, we ship worldwide! Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary.
PLEASE NOTE: All of our products will be viewed and purchased online in US dollars.
The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc.
*Please note that International orders do not qualify for free shipping at this time.*
Orders that are $75 USD pre-tax and after discounts will be given the option to select “Free Shipping” as their shipping method during checkout. (Gift Cards do not count toward the $75 minimum.)
EXAMPLE: Your subtotal may be $85, but if you have a 20% off coupon, that would reduce your subtotal to only $68 and you would no longer qualify for Free Shipping.
EXAMPLE: You may have a $50 Bible in your cart, and a $30 Gift Card. Since Gift Cards do not count toward the $75 minimum for Free Shipping, you are still short $25.
EXAMPLE: Your cart's total is $80, but $8 of that is your shipping charge. This means your subtotal is only $72 and still short of the minimum for Free Shipping by $3.
NOTE: The pink banner at the top of the cart will count down the dollar amount you need to add to cart to qualify for Free Shipping!
Yes, we do have the option to ship to PO Boxes, which majority of the time will be shipped via USPS or UPS Mail Innovation service.
We encourage you to use a physical address when possible, to avoid further processing and shipping delays that may occur.
Customer Service Hours are Mon-Fri 8 am - 5 pm EST
Please allow 1-3 business days for email responses
Shipping hours are Mon-Fri 7 am - 3 pm EST
While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders placed after 11 am EST during the week are subject to be processed in 1-3 following business days.
While we cannot guarantee delivery times and dates, we hope the information below helps!
We ship orders Monday-Friday. Our typical processing time is 24 hours. However, during busy seasons, we ask that you allow 1-3 business days for processing with an additional 5-7 business days for delivery.
Processing and shipping times may vary due to busy seasons and product launches. Shipping carriers will also transfer items between each other (i.e. UPS to USPS), in which this may also cause a delay in arrival.
INTERNATIONAL ORDERS PLEASE NOTE:
- Please allow additional processing and delivery time, as these packages will need to go through customs, and shipping times will vary.
- The customer is responsible for all duties and customs, as these vary from country to country. Please contact your customs office in regards to duties, customs, taxes, etc.
- Once your order leaves our warehouse, it may take anywhere from 2-8 weeks for your shipment to arrive, depending on where you live and your country's custom's policies.
Returns
Please read all product descriptions carefully and thoroughly before purchasing. If you have a question about an item, contact our Customer Care Team at [email protected] and we will gladly answer your questions about a product prior to purchasing.
Refused shipments are subject to a restocking fee – please contact us at [email protected] for more details.
The Daily Grace Co. offers different promotions and pricing weekly, and we encourage you to sign up for our email newsletter and follow us on social media to stay most up to date on our sales and their final hours!
Miscellaneous
We are happy to consider a donation for your event! While this is not a guarantee, please email us at [email protected] with the following information:
- Your Organization's name
- The event/donation information (including the date you would need the donation by)
- Copy of your 501 c3 form
If you have an event within Texas and are interested in having a Daily Grace Co pop-up at your event, click here to learn more!
Customer Service Hours are Mon-Fri 8 am - 5 pm EST
Please allow 1-3 business days for email responses.
Shipping hours are Mon-Fri 7 am - 3 pm EST
While we always strive to ship out orders as quickly as possible, depending on peak times and seasons, orders placed after 11 am EST during the week are subject to be processed in the 1-3 following business days.
Yes! The Daily Grace Co. does have a rewards program. Learn more here!
We are so encouraged that you would like to join our DREAM TEAM!
Please find out more information about our careers and current openings HERE.
Our men's and women's studies contain the same content, but the main difference is in design and photos.
The majority of our studies are written by women, but we do have both men and women on our content team and a male EVP of Product Development that helps oversee all projects. We seek to align with Scripture in everything we do, research books and commentaries that will be helpful for the study process, and use multiple resources to help ensure we are faithfully representing the biblical text.
We'd encourage you to check out our Statement of Faith for any specific questions you may have regarding our content's theology.
We use ESV and CSB when creating all of our resources. We do so because they were translated by teams of Bible scholars who desire to communicate the original truths of Scripture as closely as possible, and are also readable and accessible for all audiences!
Coupons, Promo Codes, and Sale Pricing
The Daily Grace Co. offers different promotions and pricing weekly, and we encourage you to sign up for email newsletter and follow us on social media to know which sale is running and the final hours it is going on!
We also have our Daily Grace Rewards Program where you can earn points to redeem later on for exclusive perks and rewards. For more information on the program, check it out HERE!
Coupon codes are limited to one code per order.
If you choose to place multiple orders using different codes/promotions, your orders will not be able to be combined and shipped together by our warehouse.
We do not retroactively apply coupon or rewards points on previously purchased merchandise.
For Rewards, once you redeem your reward through your account you will receive a discount code for your reward via email (as well as instantly on your account panel) that you can then use on your next purchase.
Tax Exempt & Wholesale
We are excited to announce that we are now creating tax exempt customers in our system, so that taxes will automatically be deducted from orders on our site! Please follow the steps below to create your tax exempt account for future orders.
1. Apply for sales tax exemption at this link (https://thedailygraceco.com/pages/wholesale-application). Please use an email that is designated only for your church or nonprofit organization. Only tax-exempt organizations will be considered.
2. We will approve your application in approximately one business day.
3. Once you receive your approval email, please activate your account through that email. Then, create an order on our website and your taxes will be automatically removed.
We are pleased to have our products in shops all over the country! Although not every application is guaranteed to be accepted, this does include online shops, as long as you have a valid sales tax form. At this time, we are not accepting wholesale applications from international businesses.
PLEASE NOTE: Wholesale website pricing is set and does not reflect the current sale or promotional pricing you see on our retail website. Please email us at [email protected] for specific questions regarding Wholesale pricing and process.
If you would like to fill out our Wholesale Application: CLICK HERE.
Warehouse Sale
It varies greatly from product to product. Many of the products have very limited quantities and will likely sell out at the beginning of the sale.
We examine every product before it is sold to make sure that the products are up to our very high standards. Occasionally a product will have a very slight imperfection, though it is still a beautiful product. We don't sell an imperfect product, if we would not use it ourselves.
A few examples of imperfections would be variations in pottery, slight imperfections in imprints (imprint high, low, not perfectly straight, etc.),scratch, bent corners, smudges, marks, dirt spots, scuffs, etc.
Items will not be broken.
Many customers let us know that they can not even find the imperfection on their items.
The sale will run through Sunday, or while supplies last. Many items have limited quantities and will sell out quickly.
ALL SALES are FINAL and are unable to be cancelled, returned, or exchanged. This includes slightly imperfect products.
ALL SALES are FINAL and are unable to be cancelled, returned, or exchanged. This includes slightly imperfect products
We ship orders Monday-Friday. Our typical processing time is 24 hours. However, during busy seasons, we ask that you allow 1-3 business days for processing with an additional 5-7 business days for delivery.
We thank you for your patience during our biggest sale of the year!
Get support
- Contact usWe'd love to hear from you!