kristin-schmucker

Thanks so much for reaching out and for your order! Let's be sure to get these for you!

If you selected to receive these free access codes with your order, you should have received them via email after placing your order. The subject of this email should be "Your Daily Grace Co. downloads are here!" You may need to check your spam folders as well as sometimes even the most helpful emails get sent there. 

This step can be often missed in the process, so here is information on how to ensure you add these free resources to your future orders. If you are not prompted by a window asking if you would like the digital download after adding a physical study to your cart, you may have to click “Claim Now” in your cart. I have attached a photo below of what the checkout screen would look like for future reference! 

If you did not receive an email or missed adding these while checking out, would you mind clicking "No, I need more help" and provide us with your order number and which studies you are missing access codes for?

Hope this helps!

How do I receive my Daily Grace App Access Code?

We LOVE this question and are so glad you asked! Here are our top studies we recommend starting with:

Amen study - gives a great overview of Scripture.
Come and See -  beautifully displays the gospel through the book of John. 
Attributes of God - reflects on who God is so we can know Him more
Faith Foundations - helps you build a firm foundation upon which your faith can flourish!

We also have some blog posts and podcasts you may want to check out! 
How to Grow in Godliness in Every Day Life - by Alli Turner
How to Choose a Bible Study - by Katie Davidson
Seeing Christ in All of Scripture - Daily Grace Podcast

Let me know if you would like any further resource suggestions!

Resource Suggestion: Where do I start?

Great question!

We are currently moving warehouses so we apologize for the current delay in processing time. If you previously placed an order, our processing time currently is 1-3 business days, with shipping time being 5-7 business days for delivery. 

If placing your order today, you should expect 1-3 business days processing time, with shipping time being 5-7 business days for delivery. 

We ship orders Monday-Friday. With that being said, processing and shipping times may vary due to busy seasons and product launches. 

*Please note, shipping carriers will transfer items between each other (UPS to USPS, DHL to USPS, etc.) to provide the best shipping route based off of order destination. This may also cause a delay in arrival. 

While we always strive to ship out orders as quickly as possible, please allow up to 2 weeks for delivery from order date. Then, if you are still experiencing delays, please reach out and provide us with your confirmed shipping address so we can further look into this for you! 

We apologize for any inconvenience or delays!

What is the expected shipping time?

We are sorry to hear you are having tracking issues! These often take a couple steps to get resolved, so we appreciate your patience in this process!

Would you mind providing me with your confirmed shipping address so I can look into this further? 

We suggest you contact your local post office/UPS/DHL facility to see if they have any information on this issue as well. They often are the most prompt to provide information. If your tracking link is showing your order has been delivered, you may also want to check with your neighbors and in all the cracks and crevices around your front door (mailbox, back door, garage, etc!). Sometimes our delivery friends get creative! 

Sorry for this inconvenience, but we are happy to help!

Can you help me with a tracking issue?

Thank you for your order!

While we would love to make this adjustment for you, unfortunately our current systems are unable to edit orders. The process of editing orders is actually quite complex within our warehouse. Our warehouse team has worked on several different ways to make these edits, but none of these processes have met their standards at this time. We understand that this can be frustrating as you await your order! 

To better care for customers like you, we are continuing to seek out a more streamlined process for this in the future. So sorry for the inconvenience! We appreciate your patience understanding in this!

Can I add to my order?

Thank you for your order and for reaching out! 

As listed in our Terms and Condition at The Daily Grace Co. agreed upon at checkout, all sales are final and we are unable to cancel, return, or exchange items. 

If you ever have a question regarding products or check-out issues, we encourage you to reach out to us via Live Chat (Mon-Fri 8 am -5 pm EST) and we will gladly answer your questions prior to purchasing. 

We apologize for any inconvenience!

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